Shipping
Privacy is the first promise we make. Here is exactly how your order travels from us to you.
Every order ships in plain packaging with no mention of product contents and no explicit branding on the outside of the box.
The return label uses a neutral sender name, so nothing on the parcel signals what is inside.
Orders are typically processed within 1 to 2 business days. Standard delivery usually arrives within 3 to 7 business days after dispatch, depending on your location.
You will receive tracking details by email as soon as your parcel leaves us.
Billing descriptors are kept discreet and never reference explicit product categories, so your purchase stays private from checkout to statement.
If your tracking has not updated for several days, or your parcel is marked delivered but has not arrived, contact us and we will follow it up with the carrier right away.
Returns
Intimate products come with hygiene rules, but you should never be left with something broken or wrong.
For health and safety reasons, intimate products cannot be returned or exchanged once the packaging has been opened or the seal has been broken.
Unopened items in their original, sealed packaging can be returned within 14 days of delivery.
If an item arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo where possible.
We will arrange a replacement or refund quickly, and without any awkward questions.
Email shopbrokenhalo@gmail.com with your order number and a short description of the issue. We reply within one business day, Monday through Friday.
Approved refunds are issued to the original payment method. Depending on your bank, funds usually appear within 5 to 10 business days.
Privacy Policy
This policy explains what information Broken Halo collects, why we collect it, and how we keep it private.
We collect the details you give us when you place an order or contact us: name, email address, phone number, shipping address, and the content of your message.
We also collect basic, non-identifying usage data that helps the store work correctly.
Your information is used to process and ship orders, answer your questions, and provide support. Nothing more.
We do not sell, rent, or trade customer information, and we never share purchase details with third parties for marketing.
Payments are handled by our payment provider. Full card details are never stored on our systems.
You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing shopbrokenhalo@gmail.com.
Broken Halo is an adults-only store. We do not knowingly collect information from anyone under 18 years of age.
Terms & Conditions
By browsing or ordering from Broken Halo you agree to the terms below. They exist to keep the experience safe and fair for everyone.
You must be 18 years or older to browse or purchase from this store. By placing an order you confirm that you meet this requirement.
We work hard to describe products accurately, including materials, features, and care instructions. Colours and finishes can vary slightly between screens and production batches.
Products are intended for personal use by adults. Always follow the manufacturer instructions for use, cleaning, and storage.
Prices are listed in US dollars and may change without notice. We reserve the right to cancel an order in the event of a pricing or stock error, and will refund you in full if that happens.
Content on this site, including the Learn section, is educational and is not medical advice. Speak to a qualified healthcare professional about any health concern.
Questions about these terms can be sent to shopbrokenhalo@gmail.com.
A more elevated chapter of Broken Halo is on the way: name-brand products, wellness supplements, and premium silicone pieces, all held to the same standards of quality, privacy, and respect.
A curated selection from established designers and premium intimacy houses.
Considered formulations that support energy, mood, and intimate confidence.
High-grade, body-safe craftsmanship, shipped with complete discretion.
This collection is on its way. We are curating pieces that meet the same standards of quality, comfort, and discretion as the rest of Broken Halo.
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